Flexr unifies voice, contact centre, and connectivity into a single Microsoft Teams-native solution — designed, deployed, and supported end to end.
Discover carrier-grade solutions for seamless business growth.
Transform Your Customer Experience Without Changing the Way Your Team Works
Your people already live in Microsoft Teams. CC4Teams turns it into a fully featured, AI-powered contact centre — and Flexr makes it happen from day one.
As an authorised CC4Teams implementation partner, Flexr consults, configures, and deploys the solution end-to-end so your business can deliver exceptional customer experiences across every channel, without the complexity.
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Turn Microsoft Teams Into Your Complete Business Phone System
Your team is already living in Microsoft Teams — now it's time to make it your phone system too. Flexr delivers Microsoft Teams Operator Connect, powered by Access4's geo-redundant, multi-carrier network infrastructure, giving your business enterprise-grade voice calling built directly into the collaboration platform you use every day.
No legacy PBX. No hardware. No complexity. Just seamless, reliable calling from anywhere.
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Smarter Connectivity. Powered by Access4. Delivered by Flexr.
Your phone system is only as strong as the network behind it. That's why Flexr partners with Access4 — Australia's leading UCaaS wholesale platform — to deliver carrier-grade voice services that are purpose-built for the way modern businesses communicate.
Whether you're replacing an ageing on-premises phone system, migrating to Microsoft Teams, or scaling your contact centre, Access4 carriage services give you the reliable, cloud-native connectivity your business needs — backed by Flexr's local expertise and end-to-end support.
CC4Teams by ContactCenter4ALL is an AI-enhanced customer contact solution built natively inside Microsoft Teams. It brings Voice, Email, WhatsApp, and WebChat together into a single agent workspace — reducing friction, cutting wait times, and giving both agents and managers the tools they need to perform at their best.
CC4Teams is certified as a Microsoft Extended Contact Centre Solution and holds ISO 27001 Information Security certification, giving you confidence in the platform's security and reliability.
The human touch that customers still rely on for urgent and complex issues. Leverage Operator Connect and CC4Teams to handle intelligent call routing, IVR, real-time transcription, AI queue redirection, and call recording — all from within Teams.
Centralise your email handling in one agent workspace. AI-powered summaries help agents instantly understand incoming requests, reducing response times and keeping communication consistent.
Meet customers on your website in real time. Conversations can be intelligently routed to the right team and — when the situation calls for it — escalated directly to a video call, all without leaving CC4Teams.
With billions of users worldwide, WhatsApp is now a primary support channel. CC4Teams integrates WhatsApp Business natively, giving agents a single place to manage fast, mobile-friendly conversations with full context and history.
We start by understanding your business before we touch a single configuration. Our consultants work with your operations, IT, and customer experience teams to map:
The outcome is a detailed solution design that aligns CC4Teams to how your business actually operates — not the other way around.
With your solution design approved, our certified engineers configure CC4Teams to your exact specifications:
Everything is tested in a staging environment before go-live, so your team can validate the experience without risking disruption to customers.
Flexr manages a structured, low-risk go-live that keeps your business running throughout the transition. Our deployment process includes:
We don't just hand over a configured platform and walk away. Our team remains your point of contact for ongoing optimisation, feature adoption, and platform updates.
Your contact centre doesn't stand still — and neither do we. Once you're live, Flexr provides ongoing managed support to ensure CC4Teams continues to perform as your business evolves:
Whether it's a minor configuration tweak or a strategic expansion into a new channel, you have a team that knows your setup, understands your goals, and is ready to move with you.
Reach out for tailored solutions or support.