Case studies
The customers behind our claims.
Real organisations, real cutovers, and what actually changed once the dust settled.
“The immediate win has been the uplift in reporting and visibility, with detailed call stats and tracking now in place. For us, reporting is key, especially with a small team making and receiving thousands of calls each month.”Alex Vladica · Business & Technology Manager
First Option Bank
A member-owned bank of 16 staff across Melbourne and Sydney, handling thousands of member calls a month on an ageing cloud PBX. CC4Teams replaced it using the Microsoft Teams licences they already held - cost-neutral, with the reporting and compliance controls the old system could not give them.
Handsets and a separate phone system gone - staff work in Teams with a headset, which made remote work straightforward.Every call tracked with wrap-up codes, so call drivers and service performance are visible rather than guessed at.Live dashboards on volumes and wait times, with staff reallocated on the fly - average waits held under a minute.Sensitive financial data redacted automatically in recordings, closing the compliance gap.
Read the full case study →In the meantime
Start where your sector starts.
While the next write-ups are in progress, the same ground is covered by industry — the pressures we hear most, what we’d put in place, and what it changes.
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