Australian owned · Powered by the Access4 network
One platform. Every conversation.
Teams calling, contact centre, messaging, recording and analytics on one carrier-grade Australian network.
No legacy equipment. No new hardware. No complexity.
Names you know. Trusting us to keep them talking.
The range
Everything your business talks on.
01
Voice & Connectivity
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01
Voice & Connectivity
The network your business calls on
Operator Connect · Teams Calling
Base
Carrier-grade calling inside the app your people already use, on a geo-redundant multi-carrier Australian network. No PBX, no hardware, no retraining.
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Inbound Numbers
13, 1300, 1800 and international toll-free, with time, postcode and percentage routing you control.
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02
Customer Experience
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02
Customer Experience
How customers reach you, and how it feels
03
Messaging & Documents
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03
Messaging & Documents
Reaching customers beyond the call
04
Productivity, Insights & Compliance
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04
Productivity, Insights & Compliance
Making Teams work harder
RedCactus Bubble
CRM integration — screen pop, click-to-dial and auto-logged calls across 200+ CRMs.
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Clobba Flex
Real-time and historical analytics for queues, agents and UC adoption. Wallboards and licence visibility.
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CallCabinet
Compliance recording with unlimited retention, legal hold, AI transcription, sentiment and QA scorecards.
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Implementation & Maintenance
Service
Expert-led build, training and proactive support that continues long after go-live.
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Why Flexr
Consult. Configure. Deploy. Support.
One Australian team for voice, network and Teams — so there is nobody to hand the ticket to.
01
Consult
We map your numbers, sites, call flows and licences first — no assumptions.
02
Configure
Numbers, queues, auto attendants, policies and integrations built to your design.
03
Deploy
Planned porting and cutover, with training for admins, agents and end users.
04
Support
Australian help desk, proactive monitoring and ongoing optimisation.
Customer story
“The immediate win has been the uplift in reporting and visibility, with detailed call stats and tracking now in place. For us, reporting is key, especially with a small team making and receiving thousands of calls each month.”
Alex Vladica
Business & Technology Manager · First Option Bank
ISO 27001
Microsoft-certified operator
Extended Contact Centre Solution
Authorised CC4Teams partner
Powered by Access4
Australian support
Questions we get asked first
Do we have to move off our current phone system all at once?−
No. We can route Teams, an existing PBX, or both during a staged migration — porting is planned as a project with a scheduled cutover window.
What is the difference between Teams Calling and CC4Teams?+
Native Teams call queues are voice-only with round-robin routing and summary reporting. CC4Teams adds omni-channel, skills-based routing, supervisor tools and cradle-to-grave reporting — still inside Teams. If you only handle voice without formal service levels, native queues may be enough for now.
Do we need extra Microsoft licences?+
Microsoft licences are required for Teams calling. We confirm exactly what you need during the consult, and review your existing licensing for anything sitting idle.
Where is our data hosted?+
Onshore. Data and voice stay in Australia on an ISO 27001-certified platform — the answer procurement and privacy teams need.
Who do we call when something breaks?+
Us. Because carriage, Teams calling and the experience layer come from the same partner, there is nobody to hand the ticket to. Australian help desk, proactive monitoring, on 1300 266 439.
How is it priced?+
Everything is POA. Rates and licensing are negotiated to your vertical, user numbers and the mix of products you bundle — the more you bundle, the more room there is to move.
Already a customer?
Report a fault or reach the Australian help desk on 1300 266 439.