Implementation gets you live. Maintenance keeps you thriving.
The Professional Services team, powered by Access4, delivers your solution end to end — then stays on as our ongoing partner. Expert care, priority support and continuous optimisation, so your team can stay focused on the work that matters.
End-to-end delivery
One accountable team from onboarding to go-live and well beyond.
Expert guidance
Best-practice configuration and optimisation from specialists who do this every day.
Continuous care
Hypercare, proactive monitoring and regular health checks that catch issues early.
Empowered teams
Training for admins, agents and end users through the Access4 Training Academy.
Maintenance across all three pillars.
Options to cover any of the products you choose — the inclusions and cadence follow the pillar and your user tier.
Unified Communications
Enterprise Teams calling on Access4’s geo-redundant, multi-carrier network. No PABX, no hardware.
Contact Centre
CC4Teams — an AI-enhanced, omni-channel contact centre built right inside Microsoft Teams.
Experience products
RedCactus connectors, CallCabinet recording and Clobba reporting — the tools that make Teams work harder.
Delivered right, from day one.
Every implementation follows the same disciplined path, so nothing is left to chance — and your team keeps working throughout.
Project meetings
Kick-off and regular status meetings, requirements gathering and solution onboarding.
Install and configuration
Solution installation and configuration to the agreed design, on a single tenant.
Cut-over and go-live
UAT testing and remote go-live support through the cut-over period.
Training
Admin, supervisor, agent and user training — with a dedicated trainer when maintenance is included.
Hypercare
Status meetings, a dedicated support team, continuous monitoring, issue resolution and optimisation — extended with maintenance.
Project closure
Post-implementation design documentation, training materials and project sign-off.
Five ways we keep you thriving after go-live.
An upfront-only engagement ends at go-live. The Maintenance Licence Fee turns Flexr into an ongoing partner for the life of your contract.
Updates and upgrades
Fixes, patches and every major release in your contract period.
Professional services
A monthly allowance of business-hours guidance and optimisation.
Enhancements included
Moves and changes to users, groups, queues and call flows.
Training and education
Group online training on new features, via the Academy.
Proactive monitoring
Prioritised health checks, monitoring and recommendations.
Implementation only, or Maintenance Licence Fee?
Allowances and cadence scale with your user tier, and hours do not accumulate month to month. See your product-specific Professional Services overview for full inclusions and exclusions.
How the allowance actually works.
Clear boundaries from the start, so nothing is a surprise three months in.
Hours don’t roll over
The professional services allowance is monthly and does not accumulate month to month — it is there to keep the system tuned, not to bank against a future project.
Allowances scale with your tier
Both the monthly hours and the training and health-check cadence step up with your user tier, so larger deployments get proportionally more attention.
Licence pricing is locked
Your licence pricing is fixed for the duration of the contract. No mid-term surprises to explain to finance.
Full inclusions per product
Each pillar has its own Professional Services overview setting out exactly what is included and excluded. We’ll walk you through the one that applies to you.
Let’s take the stress out of it.
Talk to us about adding the Maintenance Licence Fee to your plan — or about scoping an implementation for what you’re planning next.