Turn Microsoft Teams into a source of insight.
Native Teams reporting only tells you so much. Clobba Flex gives you real-time and historical visibility of your queues, agents, and even UC adoption — so you can prove ROI, lift performance and keep customers happy.
You can’t coach what you can’t see.
The Teams Queues app tells you a call happened. It won’t show you how the queue held up at 9am, which agent is carrying the team, or whether the people you licensed are using Teams at all. Clobba Flex answers all three — live and over time.
Book a discovery callDifferent sectors. Same question: is this working?
The dashboards are configurable, so the numbers on screen are the ones your organisation is actually judged on.
Education
Admissions queues at peak, and proof that staff are using what you licensed.
Healthcare
Call handling, remote consults and continuity of service, measured properly.
Government
Service levels and accessibility you can evidence, not estimate.
Finance
Activity, KPIs and cost charge-back by department or region.
Enterprise
Hybrid productivity, adoption and call quality across the whole estate.
Four blind spots native Teams leaves behind.
If any of these sound familiar, the data already exists — you just can't get at it yet.
A completely customisable dashboard — highlight and report on what's important to you
Native Teams is limited
The Teams Queues app can’t match the depth, dashboards and history your team needs to run a service.
Hidden agent performance
Without clear visibility, team leaders can’t coach agents, spot the strain or motivate the queue.
Unproven UC adoption
Hard to show whether staff actually use Teams — or where the return on your licensing is leaking.
No like-for-like history
Migrating off legacy telephony, you expect the same granular call data you had before. And more.
Run Clobba today. Prove the investment over time.
Take one module or both — they share the same platform, the same access model and the same data.
Call Queues
Real-time and historical analytics for call queues, auto attendants and agents — a lighter contact centre inside Teams, without contact-centre pricing.
UC Analytics
Historical trend analysis of voice, video, messaging and device usage across departments, regions and hybrid teams — the adoption story, evidenced.
Ask a question. Get the answer in Teams.
The Clobba Flex Teams app puts Supervisor and Queue dashboards inside the client your team already has open. A generative AI bot answers in plain language — “How did the sales queue perform today?” — as text or a graphical adaptive card.
The reporting depth that Teams natively doesn't offer.
Real-time and historical dashboards
Live queue health beside the trend line, in one place.
Configurable KPIs and wallboards
Set the targets your organisation is judged on and put them on the wall.
Configurable widgets
Click through from a summary tile to the calls behind the number.
Call flows page
See how calls actually travel through your auto attendants and queues.
Cradle-to-grave reporting
Follow a single interaction end to end, across every transfer.
Scheduled report delivery
The right report to the right inbox, without anyone chasing IT.
Role-based access and SSO
Visibility limited by role or OU, with Entra ID integration and single sign-on.
User-defined retention
Hold data for exactly as long as your policy requires, no longer.
The questions IT asks before the demo.
Security, cost and what happens when your needs grow.
Secure by design
Role-based access down to agent self-service, Entra ID integration and SSO, Microsoft Graph API, and a user-defined retention period — built to Azure best practice.
A fraction of contact-centre cost
If you need queue insight rather than a full contact centre, the CQ module delivers the visibility without the platform spend — and helps prove the savings on your Teams voice strategy.
Supervisors self-serve
Teams-native, so there is no new client to roll out and no ticket to raise. Team leaders build and read their own dashboards.
It scales when you do
Start with queue analytics, add UC Analytics when adoption becomes the question, and step up to CC4Teams if you outgrow both. Nothing spent today is wasted.
Name the problem — there’s a product for it.
Clobba Flex tells you what’s happening. These change what happens next.
A full omni-channel contact centre
When queue analytics is no longer enough — routing, channels and supervisor control inside Teams.
CC4TeamsCompliant recording of every call
Automated recording, retention and AI analysis for regulated conversations.
CallCabinetThe calling service underneath it all
Carrier-grade Teams calling on an Australian-owned, geo-redundant network.
Operator ConnectYour CRM on screen when the call connects
Click-to-dial and screen-pop across 200+ business applications.
RedCactusSee Clobba Flex on your own data.
Book a discovery call and we’ll build the demo around your queues, your teams and the reports your leaders are asking for. Zero complexity. Total control.