The Teams you already know, working as your phone system.
No new apps, no heavy retraining, and full end-to-end support — while your IT and support teams stay lean. See what that looks like in your sector:
Meet compliance without sacrificing customer experience.
High inbound volume and strict compliance in a Microsoft-heavy environment — voice that ties back to your systems.
Give citizens faster answers — without adding headcount or complexity.
Streamline the front line and support staff on infrastructure that’s cheaper to run and easier to manage.
Every call accounted for, recorded, and billable.
Time-based billing and professionalism are core — make every client call defensible and tied to the matter.
Answer every student, parent and staff enquiry — from one platform.
Handle enrolment, student services and admin call volumes campus by campus, all inside Teams, with a customisable user experience.
More resources for your mission, less spent on phone systems.
Make the most of donated Microsoft licensing by turning Teams into your phone system — no new platforms, no impact to the people you serve.
Your phone system is the last thing still sitting outside Teams.
It’s rarely a feature gap. It’s the cost and drag of maintaining a system that sits apart from where your people already work.
Legacy PBX is costly & ageing
On-premises PBX is expensive to maintain, harder to secure, and increasingly obsolete.
Hybrid work doesn’t fit
On-premises systems tie staff to the desk — rarely practical for how teams work now.
Nobody wants a new system
A new platform means retraining and change. Teams is already on every desk.
Extend what you have. Don’t replace it.
No disruption to the front line
Staff work in a familiar interface. No new apps to install, no heavy upfront retraining.
Native to Microsoft
Calling lives inside the tools your team already opens every day — no extra logins.
End-to-end support
We handle the complexity and ongoing support, so your IT team stays lean.
Carrier-grade, trans-Tasman
Backed by Access4’s geo-redundant network — AU and NZ calls treated the same.
We have everything you need to run voice in Teams.
Simplified setup
Add our certified carrier straight from the Teams admin portal — no SBCs.
Improved call quality
Carrier-grade voice on a geo-redundant, multi-carrier network.
Enhanced reliability
Built-in redundancy keeps the line up when it matters most.
Integrated billing
One provider, one bill — delivered and supported locally by Flexr.
Advanced security
Enterprise-grade security and Australian data sovereignty.
Faster scalability
Add or remove numbers and users in minutes, not weeks.
Direct access to support
Talk to the engineers who build your service — not a generic queue.
Bring your own numbers
Port existing numbers or provision new ones — keep the numbers your customers already know.
Trans-Tasman coverage
One network across AU and NZ, with calls treated the same on both sides.
Calling, right where your team already works.
Operator Connect calling inside Microsoft Teams
Operator Connect or Direct Routing — we’ll pick what fits.
Both turn Teams into your phone system. The difference is how much control and customisation you need.
Operator Connect
Recommended for mostSmall to mid-sized teams wanting a fast, low-overhead rollout.
Direct Routing
For complex needsLarger or multi-site organisations needing granular control.
Already calling in Teams and need more features? There’s a product for it.
Operator Connect gets the calls flowing. These solve what comes next — add only what your team actually needs, nothing you don’t.
Call recording for PCI & compliance
Compliant, encrypted call recording with secure archiving and search.
Call CabinetUsage visibility & better analytics
Reporting and analytics across your Teams calling and licences.
ClobbaA full inbound contact centre
Omni-channel contact centre — voice, email, WhatsApp, webchat — inside Teams.
CC4TeamsYour CRM and your phone system talking to each other
Customer records on screen as calls connect — customisable fields & buttons.
RedCactusAutomate & triage inbound calls
Answer, route and resolve common enquiries automatically.
AI Voice AssistantBusiness SMS & vanity names
Two-way business SMS and personalised Sender Names for your team.
SMS GatewayA calmer transformation, starting with your sector.
Book a discovery call and we’ll tailor Operator Connect to how your team already works.