Verticals · Legal
Every call accounted for, recorded, and billable.
Time-based billing and professionalism are the brand. Make every client call defensible, timestamped and tied back to the matter it belongs to.
COMMON DRIVERS PMS integrations · Call recording · PCI compliance
The pressure they’re under
Billable time captured from memory rather than from the phone system.
Practice management systems that voice does not talk to.
Recording and retention obligations on client conversations.
Card payments taken over the phone by staff who should never handle them.
What it frees up
Call time logged against the matter as it happens, not reconstructed at day end.
Client conversations recorded, timestamped and retrievable on request.
Reception and fee earners on one system, wherever they are working.
Payments captured without exposing staff to card data.
What we’d recommend
Compliance & procurement
Recording retention aligned to your obligations, stored onshore.
PCI considerations where card details are taken over the phone.
Every client call timestamped and attributable — the defensibility argument, not an infrastructure one.
This feels like infrastructure spend.
Until it is reframed as accountability and billable recovery
Case study
A mid-size commercial firm
Being written up now — what they were running, what changed, and what it freed up.
Work in a different sector? We work across banking, council, education and not-for-profit too.
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Thirty minutes with us — we’ll work through what you’re running today and what you actually need, before recommending anything.