Help/Adds, moves & changes

Request a change

Adds, moves and changes to your Flexr services - new users, diversions, call flows, speeds and numbers. Service down or degraded? Report a fault instead →

Change request

What needs changing?

Tell us what you need and who is asking. Fields marked * are required before we can start work.

01What do you need changed
Voice / UC change
What needs changing on your phone system?
Contact centre change
What needs changing in your contact centre?
Data / NBN change
What needs changing on your connection?
Numbers & SMS change
What needs changing on your numbers?
General request
Tell us what you need
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Not sure which type? Pick the closest one and describe it in section 04.

02Business & account
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Where to find your account number: top right of any Flexr invoice. Not handy? Leave it blank and we'll confirm before we proceed.

03Your contact details
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Not the authorised contact? Add their name and email so we can confirm the change with them before we start.

04Details of the request
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Helpful to include:names and email addresses · the start or effective date · an existing user to copy set-up from · numbers or extensions involved · which site.

We will tell you if that is achievable within the standard turnaround.

Staff lists, call flow diagrams or screenshots. CSV, XLSX, PDF, PNG.

05Fees, timing & submit

Many changes carry no charge, and simple adds are often free. Any scoping, configuration or training not included under Maintenance will incur standard labour fees at $220/hr ex GST, with a $550 minimum for Professional Services engagements. Maintenance customers use their included hours first. See the Ad-hoc Rates Card for more information.

How should we schedule it? *
Completed within the standard SLA turnaround. No additional fee for the scheduling itself.
Priority scheduling ahead of the standard queue. Additional fee applies - quoted before we start.
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Expedited requests are quoted first. We will confirm the fee and a target time in writing before we start. Work performed outside business hours is charged at a premium rate.

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Truly urgent and service-affecting? Phone 1300 266 439 and lodge a fault so it is treated as an incident, not a change.

You will receive a confirmation with your reference number by email.

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