Below you'll find our general policies available for download. These cover the terms that apply across all Flexr services.
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The core terms that apply to all Flexr services, covering your rights, our obligations, and how our agreement works.
How we handle, escalate, and resolve complaints, and what you can expect from us at each step.
Our approach to billing, payment terms, and what happens if an account falls into arrears.
Guidelines on acceptable use of our services, to keep things fair and reliable for all customers.
How to report a fault, what response times to expect, and how we keep you updated until it's resolved.
The service standards we commit to, including uptime, support response times, and performance guarantees.
Our standard charges for afterhours emergency support and Professional Services labour,
For Critical Information Summaries and product-specific terms and conditions, please contact the Flexr team directly.
