General Terms & Policies
The general policies that apply across all Flexr services.
Your agreement
What you sign up to and what we commit to.General Terms & Conditions
The core terms that apply to all Flexr services, covering your rights, our obligations, and how our agreement works.
Service Level Agreement (SLAs)
The service standards we commit to, including uptime, support response times and performance guarantees.
Fair Use Policy
Guidelines on acceptable use of our services, to keep things fair and reliable for all customers.
Service & support
What to do when something is not right.Faults Reporting Policy
How to report a fault, what response times to expect, and how we keep you updated until it is resolved.
Domestic, Family & Sexual Violence Policy
How we protect the safety of people affected by domestic, family and sexual violence, and the support we offer.
Complaints Handling Process
How we handle, escalate and resolve complaints, and what you can expect from us at each step.
Billing & privacy
How we bill you and look after your data.Credit Management Policy
Our approach to billing, payment terms, and what happens if an account falls into arrears.
Payment Assistance Policy
Our financial hardship policy: the help available if you are having trouble paying your bill, and how to apply.
Privacy Policy
How we collect, use and protect your personal information, and who we share it with.