Microsoft Teams Calling for Mutual Banks

Replace your PBX with carrier-grade calling inside Teams

Your team is already in Microsoft Teams. Flexr activates enterprise voice calling within that same environment — no new apps, no hardware refresh, no separate UC vendor to manage.

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Why mutual banks choose Teams Phone:

• Consolidate PBX, UC and telephony costs into a single Microsoft 365 subscription
• Consistent experience across head office, branches and remote staff
• End-to-end encryption protecting every member conversation
• Native integration with Outlook, Power BI, Copilot and Dynamics 365
• Eliminate hardware maintenance costs and end-of-life PBX risk
• Seats scale instantly as your organisation grows

Don't let call recordings become your compliance liability

Mutual banks take member payments and sensitive financial instructions over the phone every day. Without purpose-built compliance recording, every one of those interactions is an audit risk, a PCI DSS exposure, and a potential Privacy Act breach.

PCI DSS applies to any organisation that stores, processes or transmits credit card information — and non-compliance isn't just a fine risk. For a mutual bank, where member trust is your primary competitive advantage, the reputational damage of a data breach is an existential threat.

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Call Cabinet — automated PCI DSS and compliance recording, native inside Teams:

• Automated PCI DSS redaction — sensitive card data is permanently removed from both audio recordings and transcripts. Redaction is irreversible by design, triggered automatically without any agent intervention
• AI-driven detection — Call Cabinet identifies sensitive data across audio, transcript and screen capture layers simultaneously, eliminating the human error risk of manual pause-and-resume approaches
• PII protection — personally identifiable information is redacted across every recorded interaction, supporting Privacy Act obligations and broader member data governance
• Military-grade encryption — 256-bit AES rotating encryption protects all stored recordings at rest and in transit
• Reduced audit scope — by using compliant recording tools, the number of systems and processes that fall within PCI DSS audit scope is reduced, lowering both audit cost and administrative burden
• Tamper-proof storage — granular access controls, full audit trails and immutable storage provide the evidentiary confidence required for regulatory reviews and dispute resolution
• Screen capture redaction — PCI data detected in agent screen recordings is masked automatically, closing a vulnerability that audio-only solutions miss
• Single platform — Call Cabinet records natively within the Teams environment. No secondary recording platform to license, manage or support separately

The cost of getting this wrong:

Non-compliance with PCI DSS carries fines of up to $200,000 per transaction for captured card data that is subsequently used fraudulently. Beyond the financial exposure, a breach affects member confidence, triggers regulatory scrutiny from APRA, and can define how your institution is perceived for years. Call Cabinet removes that risk entirely.