Seamlessly bridge your business telephony with the world’s most popular collaboration tool.
Microsoft Teams Operator Connect is the most streamlined way for enterprises to enable Public Switched Telephone Network (PSTN) calling directly within Microsoft Teams. Powered by Flexr’s carrier-grade, geo-redundant infrastructure, Operator Connect allows you to bring your own provider to Teams through a simplified, web-based interface, eliminating the need for complex hardware or deep technical expertise.
Flexr’s solution is built on the world-leading Cisco BroadWorks platform, ensuring that your voice services are backed by a geo-redundant, multi-carrier network. Unlike "DIY" internal voice offerings that often face stability and scalability issues, Flexr provides a robust, proven infrastructure trusted by over 100,000 users across Australia.
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Using the SASBOSS™ engine, Flexr can provision services in minutes rather than weeks. We can set up phone numbers, SIP trunks, and call flows with just a few clicks, enabling your business to hit the ground running quickly.
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We centralise control to manage your entire voice environment, including billing and sales, through a single portal. Your services are backed by Australian-based technical experts, ensuring that help is always available when you need it. We also handle the intricate "carriage" work—including number porting, DID hosting, and 1300/1800 number management.
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Whether you are a small business or a large enterprise, Flexr’s Operator Connect scales with you. We offer flexible calling ratios to suit your specific needs. For back office staff we recommend a standard 1:4 ratio of call channels to users for maximum efficiency. And for contact centre agents a dedicated 1:1 ratio to ensure every customer interaction is high-quality and uninterrupted.
Ai Amplify: Deploy a 24/7 virtual receptionist and automated SMS follow-ups to maintain engagement after-hours.
iCall Suite Analytics: Access live wallboards, sentiment analysis, and in-depth call journey mapping to gain unmatched visual control over your client engagement.
Seamless Integrations: Connect your voice services natively to your CRM (Salesforce, HubSpot, Zoho) via the RedCactus integration platform.
Reach out for tailored solutions or support.