Legal & policies

Product Terms & Conditions

Service-specific terms that sit alongside our General Terms & Policies. One PDF per product.

Voice & connectivity

Terms specific to calling and numbers.

Service-specific terms covering provisioning, porting, number rights and acceptable use of the calling service.

Terms for 13, 1300, 1800 and international toll-free numbers — allocation, routing changes, in-country requirements and cessation.

Licensed platform terms.

Licensing, permitted use, agent counts, data handling and third-party platform terms.

Permitted use, AI processing, call handling limits and customer responsibilities.

Sending obligations and fair use.

Sender obligations, spam and consent requirements, sender ID rules and throughput limits.

Terms for fax delivery, number retention and acceptable use.

Add-on and managed service terms.

Licence terms, supported integrations and third-party CRM dependencies.

Data collection, retention periods and reporting licence terms.

Recording consent obligations, retention, legal hold and export terms.

Scope of works, change control, response targets and exclusions.

Standard charges for work, moves, adds, changes and professional services requested outside your plan or agreed scope.

Standard charges for mobile and mobile broadband work requested outside the agreed scope — SIM swaps, number changes and plan moves.

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