Legal & policies

Critical Information Summaries

A plain-English summary of each service — what is included, what it costs and what you are committing to. One PDF per service.

Voice & connectivity

Calling services and numbers.

Inclusions, call rates, minimum term and early termination for Teams calling delivered by Flexr.

What 13, 1300, 1800 and international toll-free numbers include, the call charges that apply and how routing is billed.

Plan inclusions, data allowances, excess usage charges and minimum term for mobile services.

Data allowances, excess data charges, device options and minimum term for mobile broadband.

Licensed platforms delivered with the service.

Licence inclusions per agent, supervisor entitlements, minimum term and support arrangements.

Inclusions, usage-based charges and what happens to calls the assistant cannot resolve.

Per-message and per-page services.

Message rates, sender name setup, monthly minimums and opt-out obligations.

Included pages, overage charges and the fax numbers covered by the service.

Add-on licences and managed services.

Per-user licence inclusions, supported CRMs and minimum term.

Reporting entitlements, data retention and per-user charges.

Storage and retention inclusions, AI analysis options and licence charges.

What the maintenance licence fee covers, response targets and exclusions.

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